Anti-Spam Policy

Last Updated: 29-05-2024

At Vibrant Plush (“we,” “us,” or “our”), we are committed to promoting ethical and responsible email and digital communication practices. We have a zero-tolerance policy towards spam and unsolicited communications. This Anti-Spam Policy outlines how we prevent spam, how we ensure compliance with applicable laws (such as the CAN-SPAM Act in the U.S., GDPR in the EU, and similar regulations globally), and what users can do to report spam.

1. What Is Spam?

Spam refers to any unwanted, unsolicited email or digital communication that is sent without the recipient’s consent. This includes, but is not limited to:

• Unsolicited promotional emails
• Excessive email communications that do not provide value to the recipient
• Messages sent to individuals who have not opted in to receive communications from our website

We strictly prohibit the use of spam in any form of communication through our platform or website.

2. How We Prevent Spam

To ensure compliance with anti-spam regulations, we have implemented the following measures:

1. Consent-Based Communications

We only send emails and digital communications to individuals who have:

• Opted in to receive communications by subscribing via a form on our website.
• Provided explicit consent during registration or other processes where email addresses are collected.
• Opted to receive notifications or other forms of communication through Vibrant Plush.

1. Double Opt-In Process

To ensure that users genuinely wish to receive our emails, we use a double opt-in process. After users subscribe, they receive a confirmation email requesting verification of their subscription. No marketing communication is sent unless the user confirms their interest.

1. Clear Opt-Out Options

Every email or digital communication from us includes:

• A clear and accessible unsubscribe link that allows users to easily opt out of future communications.
• Instructions for unsubscribing from future messages, making it simple for users to manage their preferences.

1. Compliance with Regulations

We comply with all applicable anti-spam laws and regulations, including but not limited to:

• The CAN-SPAM Act (U.S.)
• The General Data Protection Regulation (GDPR) (EU)
• The Canada Anti-Spam Legislation (CASL)
• The Privacy and Electronic Communications Regulations (PECR) (UK)

This includes clear sender identification, truthful subject lines, and honest message content.

3. User Responsibilities

By using our website, services, or subscribing to our content, users agree to:

• Only provide email addresses or contact details that they own or have the right to use.
• Avoid sending spam emails to any email address associated with Vibrant Plush.

4. How to Report Spam

If you believe you have received spam from Vibrant Plush or want to report a potential spam incident related to our website, please contact us at:

• Email: help@vibrantplush.com
• Phone: (423) 477-4561
• Web Form: https://vibrantplush.com
• Mailing Address: 408 W Oakland Ave, Johnson City, Tennessee, US 37604

Please provide detailed information about the spam communication so we can investigate and take appropriate action.

5. Penalties for Violating Anti-Spam Policies

We take spam violations seriously. Any violation of our Anti-Spam Policy by users, employees, or partners can lead to:

• Immediate termination of any existing agreements or accounts with our website.
• Legal actions, including fines and penalties, as per applicable anti-spam laws.
• Reporting to regulatory authorities to enforce compliance.

6. How We Handle Opt-Out Requests

If users choose to unsubscribe from our communications:

• Their email addresses will be removed from our mailing list within a reasonable timeframe, usually within 10 business days.
• We maintain a record of all opt-out requests to ensure compliance and prevent future unsolicited communications.

7. Email and Digital Communication Best Practices

Our email and digital marketing practices adhere to industry standards, including:

• Personalization: We strive to send targeted and relevant messages based on users’ preferences.
• Frequency Control: We limit the frequency of emails to avoid overwhelming recipients.
• Content Value: We ensure that all emails contain valuable content, such as useful information, special offers, or announcements that users have opted in to receive.

8. Changes to This Anti-Spam Policy

We reserve the right to update or modify this Anti-Spam Policy to reflect changes in our communication practices, legal requirements, or for other reasons. Any changes will be communicated to users via email or a notice on our website.

9. Contact Information

If you have any questions, concerns, or feedback regarding our Anti-Spam Policy, please contact us at:

• Email: help@vibrantplush.com
• Phone: (423) 477-4561
• Web Form: https://vibrantplush.com
• Mailing Address: 408 W Oakland Ave, Johnson City, Tennessee, US 37604