<p><b>Last Updated: 29-05-2024</b></p>
<p>At Vibrant Plush (“we,” “us,” or “our”), we are committed to promoting ethical and responsible email and digital communication practices. We have a <b>zero-tolerance policy</b> towards spam and unsolicited communications. This <b>Anti-Spam Policy</b> outlines how we prevent spam, how we ensure compliance with applicable laws (such as the <b>CAN-SPAM Act</b> in the U.S., <b>GDPR</b> in the EU, and similar regulations globally), and what users can do to report spam.</p>
<ol>
<li><b>What Is Spam?</b></li>
</ol>
<p>Spam refers to any unwanted, unsolicited email or digital communication that is sent without the recipient’s consent. This includes, but is not limited to:</p>
<ul>
<li>Unsolicited promotional emails</li>
<li>Excessive email communications that do not provide value to the recipient</li>
<li>Messages sent to individuals who have not opted in to receive communications from our website</li>
</ul>
<p>We strictly prohibit the use of spam in any form of communication through our platform or website.</p>
<ol start="2">
<li><b>How We Prevent Spam</b></li>
</ol>
<p>To ensure compliance with anti-spam regulations, we have implemented the following measures:</p>
<ol>
<li><b>Consent-Based Communications</b></li>
</ol>
<p>We only send emails and digital communications to individuals who have:</p>
<ul>
<li>Opted in to receive communications by subscribing via a form on our website.</li>
<li>Provided explicit consent during registration or other processes where email addresses are collected.</li>
<li>Opted to receive notifications or other forms of communication through <b>Vibrant Plush</b>.</li>
</ul>
<ol>
<li><b>Double Opt-In Process</b></li>
</ol>
<p>To ensure that users genuinely wish to receive our emails, we use a <b>double opt-in process</b>. After users subscribe, they receive a confirmation email requesting verification of their subscription. No marketing communication is sent unless the user confirms their interest.</p>
<ol>
<li><b>Clear Opt-Out Options</b></li>
</ol>
<p>Every email or digital communication from us includes:</p>
<ul>
<li>A clear and accessible <b>unsubscribe link</b> that allows users to easily opt out of future communications.</li>
<li>Instructions for unsubscribing from future messages, making it simple for users to manage their preferences.</li>
</ul>
<ol>
<li><b>Compliance with Regulations</b></li>
</ol>
<p>We comply with all applicable anti-spam laws and regulations, including but not limited to:</p>
<ul>
<li>The <b>CAN-SPAM Act</b> (U.S.)</li>
<li>The <b>General Data Protection Regulation (GDPR)</b> (EU)</li>
<li>The <b>Canada Anti-Spam Legislation (CASL)</b></li>
<li>The <b>Privacy and Electronic Communications Regulations (PECR)</b> (UK)</li>
</ul>
<p>This includes clear sender identification, truthful subject lines, and honest message content.</p>
<ol start="3">
<li><b>User Responsibilities</b></li>
</ol>
<p>By using our website, services, or subscribing to our content, users agree to:</p>
<ul>
<li>Only provide email addresses or contact details that they own or have the right to use.</li>
<li>Avoid sending spam emails to any email address associated with <b>Vibrant Plush</b>.</li>
</ul>
<ol start="4">
<li><b>How to Report Spam</b></li>
</ol>
<p>If you believe you have received spam from <b>Vibrant Plush</b> or want to report a potential spam incident related to our website, please contact us at:</p>
<ul>
<li><b>Email:</b> help@vibrantplush.com</li>
<li><b>Phone:</b> (423) 477-4561</li>
<li><b>Web Form:</b> https://vibrantplush.com</li>
<li><b>Mailing Address:</b> 408 W Oakland Ave, Johnson City, Tennessee, US 37604</li>
</ul>
<p>Please provide detailed information about the spam communication so we can investigate and take appropriate action.</p>
<ol start="5">
<li><b>Penalties for Violating Anti-Spam Policies</b></li>
</ol>
<p>We take spam violations seriously. Any violation of our <b>Anti-Spam Policy</b> by users, employees, or partners can lead to:</p>
<ul>
<li><b>Immediate termination</b> of any existing agreements or accounts with our website.</li>
<li><b>Legal actions</b>, including fines and penalties, as per applicable anti-spam laws.</li>
<li>Reporting to regulatory authorities to enforce compliance.</li>
</ul>
<ol start="6">
<li><b>How We Handle Opt-Out Requests</b></li>
</ol>
<p>If users choose to unsubscribe from our communications:</p>
<ul>
<li>Their email addresses will be removed from our mailing list within a reasonable timeframe, usually within <b>10 business days</b>.</li>
<li>We maintain a record of all opt-out requests to ensure compliance and prevent future unsolicited communications.</li>
</ul>
<ol start="7">
<li><b>Email and Digital Communication Best Practices</b></li>
</ol>
<p>Our email and digital marketing practices adhere to industry standards, including:</p>
<ul>
<li><b>Personalization:</b> We strive to send targeted and relevant messages based on users’ preferences.</li>
<li><b>Frequency Control:</b> We limit the frequency of emails to avoid overwhelming recipients.</li>
<li><b>Content Value:</b> We ensure that all emails contain valuable content, such as useful information, special offers, or announcements that users have opted in to receive.</li>
</ul>
<ol start="8">
<li><b>Changes to This Anti-Spam Policy</b></li>
</ol>
<p>We reserve the right to update or modify this <b>Anti-Spam Policy</b> to reflect changes in our communication practices, legal requirements, or for other reasons. Any changes will be communicated to users via email or a notice on our website.</p>
<ol start="9">
<li><b>Contact Information</b></li>
</ol>
<p>If you have any questions, concerns, or feedback regarding our <b>Anti-Spam Policy</b>, please contact us at:</p>
<ul>
<li><b>Email:</b> help@vibrantplush.com</li>
<li><b>Phone:</b> (423) 477-4561</li>
<li><b>Web Form:</b> https://vibrantplush.com</li>
<li><b>Mailing Address:</b> 408 W Oakland Ave, Johnson City, Tennessee, US 37604</li>
</ul>

